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ShopMidMo

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FAQ

FREQUENTLY ASKED QUESTIONS

What is ShopMidMo.com?  ShopMidMo.com is a way for you to save money on items or services you buy retail all the time. But you won't pay retail with ShopMidMo.com. We offer discounted gift certificates to local Missouri businesses, so that you can try some of the best businesses in Mid-Missouri! Our gift certificates are typically 15-40%. Sign up for our newsletter to receive special offers, promo codes, and more!

How do I order gift certificates from ShopMidMo?  All gift certificates orders should be placed online at ShopMidMo.com. If you have any questions about ordering, send us an email at customerservice@shopmidmo.com. Depending on the certificate, your certificate will be mailed to you or available for mobile redemption!

How do I use my mobile certificates?  Mobile certificates are accessible right after ordering and through your email. Once a certificate has been redeemed, it can no longer be used again. If you have any questions about ordering, send us an email at customerservice@shopmidmo.com!

Do my certificates expire?  Although most certificates do not have expiration dates, it is best to use certificates within 90 days of and always within one year of purchase.

My certificate wasn't accepted!  If your certificate is not accepted, it is almost always due to a change in management or ownership. If this happens, please contact us and we'll work with you to complete a refund or offer store credit.

I can't get my order to go through!  If you're having trouble placing an order, make sure the billing address on file is the same billing address tied to the credit card used for purchase; Specifically make sure zip codes match.  For mobile certificates, you must use a current email address.

How do I enter ShopMidMo contests?  You can enter any ShopMidMo contest by sending a self addressed stamped envelope to 3215 Lemone Industrial Blvd, Columbia MO 65201. Customers can also enter ShopMidMo contests automatically by purchasing from ShopMidMo.com.   

I'm concerned about giving my credit card on the internet!  We use a secure server and encryption software to keep your credit card information secure.

What is your refund policy?  Our payment system allows refunds up to 90 days from date of purchase.  After 90 days we offer store credit. 

How is my privacy protected?  We will not give or sell your personal information to third parties. No selling lists. No spam. We may from time to time send you information about ShopMidMo.com specials or alert you to specials. But if you don't want these updates, simply let us know and we'll take you off our email list.

How much is shipping and handling?  Shipping and handling is on us. No charge.

When will my certificates arrive at my mailbox?  We mail all orders the next business day following your online transaction. If you do not receive them within 5-7 business days, please contact us.

What is your return policy?  All sales on ShopMidMo.com store are final. We do not make refunds on orders after payment for your certificates are made. Once a credit card transaction online, there will be no refunds.  We are not responsible for lost or stolen gift certificates. 

How long do I have to use my certificates?  There are no expiration dates on our ShopMidMo.com certificates unless otherwise noted, but we do ask they be used within one year of purchase.

If there are any problems with your order after you receive it please contact our office within 72 hours of the date you received it so that we can assist you in correcting the problem.